FAQShort answers to the questions traders ask most.Account and wallet Do I need a password?I signed in and my wallet is empty or differentDoes Hexa hold my private key?Can I export my private key?I lost my two-factor device Deposits and withdrawals My deposit hasn't arrivedWhy does my withdrawal wait a minute?Why was my withdrawal refused?Does Hexa charge for deposits or withdrawals? Trading What's the difference between simulate and live?My trade failed. Did I lose money?Why was my order refused for being too large?Why did I get filled worse than the price I saw?Do my limit orders work if I close the tab?Which chains can I trade on?Is there a confirmation before a market order? Fees and rewards How much does Hexa charge?How do referrals work? Still stuck? Visit support.Security and custodyHow your embedded wallet works, what Hexa's signer can and cannot do, and how to keep your account safe.